Thursday, April 9, 2009

Servers Up; Game Still Unplayable (Updated)

As mentioned in the previous blog post, PSU game servers are suffering from the aftermath of a fiber optic cable cut in San Jose, CA that occurred early this morning.

Servers were down until about 5:00 PM EDT. Access to the game has been restored, but the game servers are now experiencing extremely high latency issues. This means that attempts to log into or play the game will likely be processed very slowly, so the game will probably be difficult to play even if your Internet connection is working properly.

Obviously, this can't be blamed on Sega. AT&T hasn't really fixed the problem yet; they're currently just rerouting traffic around the cut line. This puts more stress on the entire system, which means that Sega's normally reliable ISP is probably having some trouble handling the user load with reduced bandwidth.

I'm sure some stupid players will still try to pin this on Sega, though. For those people, I'd like to offer a suggestion: try doing something else for awhile. Go outside, do something else on your computer, play another game, etc. This is not the end of the world.

The lag and intermittent outages will probably continue for the next few hours, or at least until AT&T gets the cut lines back up and running again. Just be patient!

UPDATE: Players have reported that the lag has stopped, though connections to the patch and game servers are still being dropped periodically. Poor network conditions will probably persist for at least one more day as Internet traffic in the incident area continues to be rerouted.

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